FAQs

Shipping

Yes, absolutely! Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey in real-time. For any tracking issues, please contact our support team at support@miorenee.com.
Domestic orders within India typically arrive in 5-7 business days. International shipping takes 10-15 business days, depending on your location and customs clearance. Express shipping options are available at checkout for faster delivery.
Yes you can
Currently, we offer domestic shipping within India with free shipping on all orders. International shipping will be available soon. Please contact us for international inquiries.
Yes! We offer free shipping on all domestic and international orders.

Payments

Yes you can
Yes, absolutely. We use industry-standard SSL encryption and PCI DSS-compliant payment processors to protect your financial information. We never store your complete credit card details on our servers.

Product Care

We use high-quality metals including 14K and 18K gold (yellow, white, and rose), platinum, and sterling silver. All metals are hypoallergenic and nickel-free, suitable for sensitive skin.
Yes, most rings can be resized. We offer one free resizing within 60 days of purchase. Additional resizing services are available for a fee. Contact our customer service to arrange resizing.
With proper care, our jewelry is designed to last a lifetime. Lab-grown diamonds are as durable as natural diamonds. Gold and platinum settings are crafted for daily wear. Regular maintenance and following care instructions will ensure your pieces remain beautiful for years to come.
All our jewelry comes with a 6-month warranty covering manufacturing defects. This does not cover damage from misuse, accidents, or normal wear and tear. Warranty claims can be initiated by contacting our customer service.
Clean your jewelry regularly with mild soap and warm water using a soft brush. Avoid harsh chemicals, remove jewelry before physical activities, and store pieces separately in a soft pouch to prevent scratches.
Yes, we offer customization services including engraving, specific diamond selection, and custom designs. Please contact our team to discuss your requirements and we'll create a unique piece tailored to your preferences.

Orders & Returns

You can cancel or modify your order within 24 hours of placement. After this period, if the order is already in production, cancellation may not be possible. Please contact us immediately for assistance.
Yes, we offer complimentary gift wrapping for all orders. You can select the gift wrapping option at checkout. Each piece comes in an elegant presentation box perfect for gifting.
Yes, we provide detailed jewelry appraisals for insurance purposes. Each piece comes with a certificate of authenticity. For formal appraisals by certified gemologists, please contact our customer service team.
Yes, we accept returns within 30 days of delivery for a full refund or exchange. Items must be in original condition with tags attached. Custom or personalized pieces cannot be returned unless defective.
We offer a wide range of sizes for rings, bracelets, and necklaces. Ring sizes are available from 4 to 12 (US sizing). Use our sizing guide to find your perfect fit, or contact us for custom sizing options.
Yes, absolutely. We use industry-standard SSL encryption and PCI DSS-compliant payment processors to protect your financial information. We never store your complete credit card details on our servers.

Lab-Grown Diamonds

Yes, lab-grown diamonds are considered more environmentally friendly than mined diamonds. They require less land disruption, use less water, and produce fewer carbon emissions, making them a sustainable choice for conscious consumers.
Yes, lab-grown diamonds do have resale value, though typically lower than their purchase price, similar to natural diamonds. The value depends on the diamond's quality, size, and market demand at the time of resale.
Lab-grown diamonds are typically 30-40% more affordable than natural diamonds of comparable quality. This price difference is due to the controlled production process, allowing you to get a larger or higher-quality diamond for your budget.
Yes, all our lab-grown diamonds come with certification from reputable gemological laboratories such as IGI (International Gemological Institute) or GIA (Gemological Institute of America), ensuring authenticity and quality.
Lab-grown diamonds are real diamonds created in a controlled laboratory environment using advanced technology. They have the same physical, chemical, and optical properties as natural diamonds, making them visually and structurally identical.
You can reach our customer service team via email at support@miorenee.com or call us at +91 8000828204. We're available Monday to Saturday, 10 AM to 6 PM IST. We aim to respond to all inquiries within 24 hours.